Privacy Policy — Elive Clinics
Elive Clinics is committed to protecting the privacy, confidentiality, and security of our patients’ personal and medical information. As a provider of advanced skin, aesthetic, and wellness treatments, we adhere to applicable data protection laws within the United Arab Emirates and maintain strict standards when collecting, using, and safeguarding personal data.
By using our website, booking an appointment, or receiving services from Elive Clinics, you consent to the practices described in this Privacy Policy.
1. Who We Are
Elive Clinics is a Dubai-based healthcare provider offering advanced skin, aesthetic, and wellness treatments delivered by certified doctors and trained professionals using modern technology and personalized care.
Location:
Faris Mall, 16th St, Al Quoz 1, Dubai, United Arab Emirates
Phone: +971 58 858 8249
2. Information We Collect
We collect only the information necessary to provide safe, effective, and personalized medical care.
Personal Information
May include:
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Full name
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Contact details (phone, email)
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Gender
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Appointment preferences
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Identification details where legally required
Medical Information
Where relevant to treatment:
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Medical history
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Skin concerns
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Treatment records
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Allergies
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Medications
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Clinical photographs (only with consent)
Medical data is classified as sensitive personal data and is handled with the highest level of confidentiality.
3. How We Use Your Information
Your data is used strictly for legitimate healthcare and operational purposes, including:
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Scheduling appointments
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Conducting consultations
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Delivering treatments
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Maintaining medical records
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Communicating important treatment information
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Improving patient experience
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Meeting regulatory and legal obligations
We do not use medical data for marketing without explicit consent.
4. Patient Confidentiality
Elive Clinics follows strict confidentiality protocols consistent with healthcare regulations in the UAE.
Your medical information will never be disclosed except:
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With your written consent
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When required by law
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When necessary to protect patient safety
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To authorized healthcare professionals involved in your care
All staff are trained to handle patient data responsibly.
5. Consent for Photography & Before/After Images
Clinical photographs may be taken for medical documentation and treatment planning.
Images will never be used for:
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Marketing
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Website publication
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Social media
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Educational materials
without your separate written consent.
You have the right to withdraw consent at any time.
6. Data Storage & Security
We implement appropriate technical and organizational safeguards to protect your data against:
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Unauthorized access
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Loss
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Misuse
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Alteration
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Disclosure
Security measures include restricted system access, secure record storage, and controlled data handling procedures.
While we strive to protect your information, no digital transmission can be guaranteed as completely secure.
7. Sharing of Information
We do not sell, rent, or trade personal data.
Information may be shared only when necessary with:
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Licensed healthcare professionals
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Laboratory providers
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Insurance partners (where applicable)
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Regulatory authorities
All third parties are expected to uphold confidentiality standards.
8. Data Retention
Medical records are retained in accordance with UAE healthcare regulations and may be stored for the duration required by law.
When no longer necessary, data is securely disposed of.
9. Your Rights
Under applicable data protection laws, you may have the right to:
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Request access to your personal data
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Request corrections
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Withdraw consent (where applicable)
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Ask about how your data is used
Requests may be submitted using the contact details below.
10. Website Data & Cookies
Our website may collect limited technical data such as:
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Browser type
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Device information
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Pages visited
This helps us improve website functionality and user experience.
Cookies do not collect medical information.
You may disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to external platforms. Elive Clinics is not responsible for the privacy practices of third-party websites.
12. Children’s Privacy
Services are not intended for minors without parental or legal guardian consent. We do not knowingly collect personal data from children except where medically necessary and legally permitted.
13. Policy Updates
Elive Clinics reserves the right to update this Privacy Policy to reflect regulatory, operational, or clinical changes.
The latest version will always be available on our website.
14. Contact Us
For privacy-related inquiries, please contact:
Elive Clinics
Faris Mall, 16th St, Al Quoz 1, Dubai, UAE
📞 +971 58 858 8249